Additional information
| Price | Lunch Session (1 hour – CHF 650,00), Workshop (2 hour – CHF 950,00), Training (4 hour – CHF 1200,00) |
|---|
650,00 € – 1.200,00 €
excl. VAT
For many of our clients, agitated or even aggressive people at work are a source of concern. An appropriate handling of angry customers is demanding and yet it is a fundamental professional skill. In this course, you will practice techniques that allow you to de-escalate such situations with words.
| Price | Lunch Session (1 hour – CHF 650,00), Workshop (2 hour – CHF 950,00), Training (4 hour – CHF 1200,00) |
|---|

excl. VAT

excl. VAT

excl. VAT

excl. VAT
Bank details:
Bank name: UBS Europe SE, 60306 Frankfurt am Main (Germany)
IBAN: DE74 5022 0085 3712 5000 15
BIC: SMHBDEFFXXX
Account holder: Lyra Italy S.R.L.
Lyra Italy S.R.L.
Via V. Monti n.8, 3° P/207
20123 Milano
C.F.e. P.IVA:
06106460964, R.E.A. Milano 1870290
Company register: MI 06106460964 Social capital:
Social capital: €10.000, fully paid-up, company subject to coordination and management by Lyra Schweiz GmbH
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Dealing with challenging customers/fellow human beings