{"id":6147,"date":"2019-05-21T02:55:19","date_gmt":"2019-05-21T00:55:19","guid":{"rendered":"https:\/\/lyrawellbe-efd0c51e42-d4g5gnafebaahwfz.z02.azurefd.net\/faq\/"},"modified":"2026-04-16T11:26:16","modified_gmt":"2026-04-16T09:26:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/lyrawellbeing.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-44dfu5-15b5d03d71fe36087df2ae80bbe3cf5d main_color avia-section-small avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  ctm-break-point-ct ctm-full-padding avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-dxfv9-84f28df2518465a71d801b51c4befed2 sc-av_two_fifth av-equal-height-column-flextable'><div  class='flex_column av-dxfv9-84f28df2518465a71d801b51c4befed2 av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  ctm-break-point ctm-order-two first no_margin flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623\">\n#top .av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwobje-e0b948b790ee24c66ac215d4fcaf7623 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >FAQs<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3my1f1-46b354fd31cb2b2fc2a3abcb1687deeb\">\n.avia_transform .flex_column.av-3my1f1-46b354fd31cb2b2fc2a3abcb1687deeb{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-3my1f1-46b354fd31cb2b2fc2a3abcb1687deeb av_three_fifth  avia-builder-el-3  el_after_av_two_fifth  avia-builder-el-last  ctm-break-point no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ev5yt-f81e46f5c7ae249b7901e75a39240216\">\n.avia-image-container.av-3ev5yt-f81e46f5c7ae249b7901e75a39240216 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-3ev5yt-f81e46f5c7ae249b7901e75a39240216 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-3ev5yt-f81e46f5c7ae249b7901e75a39240216 av-styling- avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-7013 avia-img-lazy-loading-not-7013 avia_image ' src=\"\/wp-content\/uploads\/2025\/03\/faq.webp\" alt='' title='faq'  height=\"903\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2025\/03\/faq.webp 1280w, \/wp-content\/uploads\/2025\/03\/faq-300x212.webp 300w, \/wp-content\/uploads\/2025\/03\/faq-1030x727.webp 1030w, \/wp-content\/uploads\/2025\/03\/faq-768x542.webp 768w, \/wp-content\/uploads\/2025\/03\/faq-705x497.webp 705w, \/wp-content\/uploads\/2025\/03\/faq-450x317.webp 450w, \/wp-content\/uploads\/2025\/03\/faq-600x423.webp 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-35qcrx-0f212c2fa537634cee7ffec753fb1758\">\n.avia-section.av-35qcrx-0f212c2fa537634cee7ffec753fb1758{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-35qcrx-0f212c2fa537634cee7ffec753fb1758 main_color avia-section-large avia-no-border-styling  avia-builder-el-5  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-2p0nid-8ead39fc56d8f9d13cc6eec5195a7361 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-2p0nid-8ead39fc56d8f9d13cc6eec5195a7361 av_one_full  avia-builder-el-6  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygworez-50607138bb02956d11f3105bc04c309b\">\n#top .av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygworez-50607138bb02956d11f3105bc04c309b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygworez-50607138bb02956d11f3105bc04c309b av-special-heading-h2 blockquote modern-quote  avia-builder-el-7  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Basic information about the provider<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-8138a9a44321764b36a44def23f1381e\">\n#top .togglecontainer.av-jvx8czm0-8138a9a44321764b36a44def23f1381e p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-8138a9a44321764b36a44def23f1381e p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-8138a9a44321764b36a44def23f1381e av-minimal-toggle  avia-builder-el-8  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-12gyyt-11916762f27da7424d9f25dc5423c102'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How long has your company been in existence?\" data-title-open=\"\">How long has your company been in existence?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Since 1987<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-6zpwd-fd3d6174258c63cd7c5cbeef2d656a84'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"How many employees do you have and how many of these work on a freelance basis and how many are permanently employed?\" data-title-open=\"\">How many employees do you have and how many of these work on a freelance basis and how many are permanently employed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>More than 80 permanent employees\u00a0<\/strong><\/p>\n<p>Additionally an increasing number of cooperation contracts with:<\/p>\n<ul>\n<li>6 law firms (2 in Germany, 1 in Austria, Italy, France and Luxembourg)<\/li>\n<li>1082 psychologists and psychotherapists\n<ul>\n<li>Germany: 446<\/li>\n<li>Switzerland: 171<\/li>\n<li><span style=\"font-weight: 400;\">France: 312<\/span><\/li>\n<li>Luxembourg: 14<\/li>\n<li>Italy: 103<\/li>\n<li>Austria: 36<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><em>(March 2026)<\/em><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-pvoal-0bc4bfe6b62ed4c3ce3c845f91ade55c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"How many companies use your services and how many employees do they have?\" data-title-open=\"\">How many companies use your services and how many employees do they have?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Approx. 950 companies with more than 800,000 employees (March 2026)<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mlfcl-be947c01e8469cd83d197359bd785f1e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"At which locations are your counselors active?\" data-title-open=\"\">At which locations are your counselors active?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Germany:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in North Rhine-Westphalia<\/li>\n<li>Psychotherapists all over Germany<\/li>\n<\/ul>\n<p><strong>Switzerland:<\/strong><\/p>\n<ul>\n<li>Psychologists and lawyers at support center in Zurich\/Wallisellen<\/li>\n<li>Psychotherapists all over Switzerland<\/li>\n<\/ul>\n<p><strong>France:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Psychologists at support center in Zurich\/Wallisellen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lawyers all over France<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Psychotherapists and psychologists all over France<\/span><\/li>\n<\/ul>\n<p><strong>Luxembourg:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in Luxembourg<\/li>\n<li>Psychotherapists all over Luxembourg<\/li>\n<\/ul>\n<p><strong>Italy:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in Milan<\/li>\n<li>Psychotherapists all over Italy<\/li>\n<\/ul>\n<p><strong>Austria:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in Dornbirn<\/li>\n<li>Psychotherapists all over Austria<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-fyjt9-c22be6451c198a5becfe39f8c9f4d3f2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Do you have a quality management system in place? If yes, do you have a specific certificate for this?\" data-title-open=\"\">Do you have a quality management system in place? If yes, do you have a specific certificate for this?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Yes.<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/lyrawellbeing.it\/wp-content\/uploads\/2025\/09\/320976_en_H39311.pdf\" target=\"_blank\" rel=\"noopener\">ISO9001 Quality Management System<\/a><\/li>\n<li><a href=\"https:\/\/lyrawellbeing.it\/wp-content\/uploads\/2025\/09\/320976_en_H39347.pdf\" target=\"_blank\" rel=\"noopener\">GoodPriv@cy Data Protection Certificate according to GDPR standard<\/a><\/li>\n<\/ul>\n<p><strong>Our IT infrastructure has alsobeen certified according to:<\/strong><\/p>\n<ul>\n<li>ISO9001 Quality Management System2<\/li>\n<li>ISO27001 IT\/Information Security<\/li>\n<li>GDPR Conformity Certificate<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-olz1-e1af7475d52419c85f5f0c1dcfd3b536'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Can you provide references?\" data-title-open=\"\">Can you provide references?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. We are happy to provide you with contact information for our references after meeting with you in person.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwpkcr-8b833bafcce273f3907dd9a415c9c5f5\">\n.avia-section.av-lygwpkcr-8b833bafcce273f3907dd9a415c9c5f5{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-lygwpkcr-8b833bafcce273f3907dd9a415c9c5f5 main_color avia-section-large avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc\">\n.avia_transform .flex_column.av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  ctm-break-point first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ljzzp-7479012073253376029f2d71544f9578\">\n.avia-image-container.av-1ljzzp-7479012073253376029f2d71544f9578 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1ljzzp-7479012073253376029f2d71544f9578 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1ljzzp-7479012073253376029f2d71544f9578 av-styling- avia-align-center  avia-builder-el-11  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6903 avia-img-lazy-loading-not-6903 avia_image ' src=\"\/wp-content\/uploads\/2025\/03\/Datenschutz.webp\" alt='' title='Datenschutz'  height=\"875\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2025\/03\/Datenschutz.webp 1280w, \/wp-content\/uploads\/2025\/03\/Datenschutz-300x205.webp 300w, \/wp-content\/uploads\/2025\/03\/Datenschutz-1030x704.webp 1030w, \/wp-content\/uploads\/2025\/03\/Datenschutz-768x525.webp 768w, \/wp-content\/uploads\/2025\/03\/Datenschutz-705x482.webp 705w, \/wp-content\/uploads\/2025\/03\/Datenschutz-450x308.webp 450w, \/wp-content\/uploads\/2025\/03\/Datenschutz-600x410.webp 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-1ang1p-d68c65257806328271f9c16d9e2d1edb av_one_half  avia-builder-el-12  el_after_av_one_half  avia-builder-el-last  ctm-break-point ctm-order-two flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3\">\n#top .av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwpqn7-bfd9c30e055dc6a7b2abdadeac4df2b3 av-special-heading-h2 blockquote modern-quote  avia-builder-el-13  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Data protection compliance<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4\">\n#top .togglecontainer.av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4 av-minimal-toggle  avia-builder-el-14  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-ygicl-a3eaf48d9e4033bf9bf873dd42494d4f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"How and where do you save personal data of our employees?\" data-title-open=\"\">How and where do you save personal data of our employees?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We use a customized database solution that fulfills all safety-relevant specifications. Cases are recorded anonymously; i.e. we do not save any personal data.<\/p>\n<p>Any telephone numbers or e-mail addresses that may be required for scheduling personal counseling sessions with a psychotherapist are deleted upon conclusion of the case.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-rzpy5-03721f801aefc4c9bba49aa03d0033c1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"How do you ensure compliance with the Federal Data Protection Act? Have you implemented a respective process?\" data-title-open=\"\">How do you ensure compliance with the Federal Data Protection Act? Have you implemented a respective process?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We are continually under internal and external audit due to our worldwide recognized data protection certification GoodPriv@cy according to GDPR standard. Legal compliance is ensured on account of this certification.<\/p>\n<p>Our data protection manager ensures strict compliance with applicable laws, consistently stays up to date with respect to legislative<br \/>\nchanges and performs adjustments if necessary.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-de3b73a3bdfd0029be05eb0c3a05d802\">\n.avia-section.av-av_section-de3b73a3bdfd0029be05eb0c3a05d802{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-av_section-de3b73a3bdfd0029be05eb0c3a05d802 main_color avia-section-large avia-no-border-styling  avia-builder-el-15  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-av_one_full-cb3a36e75c8fcde530ffe4d2a387881a sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-av_one_full-cb3a36e75c8fcde530ffe4d2a387881a av_one_full  avia-builder-el-16  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1\">\n#top .av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-mo19wwtw-bc110478010558ebe73ed1478c9ed0a1 av-special-heading-h2 blockquote modern-quote  avia-builder-el-17  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Understanding utilization and pricing<\/h2><div class='av-subheading av-subheading_below'><p>Utilization rates and pricing models among EAP providers are often difficult to compare. This section explains how Lyra approaches both.<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mo19xmnw-b4b517fdde6f33bccd0ae074f432a16d\">\n#top .togglecontainer.av-mo19xmnw-b4b517fdde6f33bccd0ae074f432a16d p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-mo19xmnw-b4b517fdde6f33bccd0ae074f432a16d p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-mo19xmnw-b4b517fdde6f33bccd0ae074f432a16d av-minimal-toggle  avia-builder-el-18  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-mo19xkpt-4928d02f7139c24457ccbac2a7fcec36'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Why are utilization rates among EAP providers often difficult to compare \u2013 and what does that mean for pricing?\" data-title-open=\"\">Why are utilization rates among EAP providers often difficult to compare \u2013 and what does that mean for pricing?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Many providers promote high \u201cutilization rates\u201d or engagement figures. However, these are not always directly comparable, as they are calculated differently.<\/p>\n<p>In some cases, sessions are counted individually, split by topic, or additional services such as in-person consultations, reporting, or communication activities are recorded separately. This can make utilization rates appear higher, without actually reflecting that more employees are being supported.<\/p>\n<p>At Lyra, we take a transparent and fair approach:<\/p>\n<ul>\n<li><strong>Fair pricing:<\/strong> Billing is based on realistically measured utilization, calculated using the number of cases per year\u2014regardless of their duration, the number of consultations, individual therapy sessions, or services used.<\/li>\n<li><strong>Transparent all-inclusive prices:<\/strong> Services such as implementation, reporting, communication support, webinars, as well as access to the digital platform and app are already included\u2014without hidden additional costs.<\/li>\n<\/ul>\n<p><strong>Example calculation:<\/strong><br \/>\nClient with 1,000 employees and 67 cases per year<br \/>\n67 cases \/ 1,000 = utilization rate of 6.7%<\/p>\n<p>We would be happy to explain transparently how utilization and costs are calculated for your organization in practice.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2iedkt-f7d85dc1f58cfbd3d069090bd1746865\">\n.avia-section.av-2iedkt-f7d85dc1f58cfbd3d069090bd1746865{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-2iedkt-f7d85dc1f58cfbd3d069090bd1746865 main_color avia-section-large avia-no-border-styling  avia-builder-el-19  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-2d4ovh-0e7d7d05ee7380df6a92d075ec7bd449 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-2d4ovh-0e7d7d05ee7380df6a92d075ec7bd449 av_one_full  avia-builder-el-20  el_before_av_one_full  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d\">\n#top .av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwrgo4-80c5443f8ced08d1e01b4f17f4dbd12d av-special-heading-h2 blockquote modern-quote  avia-builder-el-21  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >From the counseling practice<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-2j6qet-1535089039979ee88bdd6bbf079cd20d sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2j6qet-1535089039979ee88bdd6bbf079cd20d\">\n.flex_column.av-2j6qet-1535089039979ee88bdd6bbf079cd20d{\nwidth:100%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-2j6qet-1535089039979ee88bdd6bbf079cd20d .av-flex-placeholder{\nwidth:0%;\n}\n<\/style>\n<div  class='flex_column av-2j6qet-1535089039979ee88bdd6bbf079cd20d av_one_full  avia-builder-el-22  el_after_av_one_full  avia-builder-el-last  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2es62t-27dc167090c35b760fc23c3b655a75b4\">\n#top .togglecontainer.av-2es62t-27dc167090c35b760fc23c3b655a75b4 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-2es62t-27dc167090c35b760fc23c3b655a75b4 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-2es62t-27dc167090c35b760fc23c3b655a75b4 av-minimal-toggle  avia-builder-el-23  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-28xb11-0424db1c046914757590e626940af27f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Can you describe two or three typical employee counseling cases from your everyday work life?\" data-title-open=\"\">Can you describe two or three typical employee counseling cases from your everyday work life?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>The most common occupational topics are:<\/strong><\/p>\n<ul>\n<li>Employees complaining about work overload while often already exhibiting symptoms such as demotivation, insomnia, irritation, physical ailments, etc.<\/li>\n<li>Workplace conflicts with colleagues and superiors are frequent and also very burdensome for employees.<\/li>\n<li>Superiors and human resource managers contact us with increasing frequency because they are worried about certain employees, for example on account of:\n<ul>\n<li>conspicuous behavior\/Behavioral changes<\/li>\n<li>severe weight gain or loss<\/li>\n<li>suspected drinking problem<\/li>\n<\/ul>\n<\/li>\n<li>We advise callers in these cases on how to talk with these employees in a personal meeting and discuss what assistance can be provided and which requirements imposed.<\/li>\n<\/ul>\n<p><strong>The most frequent private problems include:<\/strong><\/p>\n<ul>\n<li>relationship problems, conflicts and separations<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1l80nx-ba5cb174467058f71b35259fa37982d3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Do you have a supply management system? If yes, how exactly does it work? Is a process in place?\" data-title-open=\"\">Do you have a supply management system? If yes, how exactly does it work? Is a process in place?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. We and\/or our psychotherapists provide\u00a0 continuous support for our clients.<\/p>\n<p>Yes, as an ISO9001-certified provider, a respective process is in place for each work process.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1d6691-2724df236f54b84576d6a31cbeb91d53'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"How do you proceed if the counseling session has ended but your client still requires further care?\" data-title-open=\"\">How do you proceed if the counseling session has ended but your client still requires further care?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our counseling services continue as long as clients require support.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1pdy1h-f2c3f3a4001a8eb9c21c6f3d0b4b4516'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"How do you ensure that your telephone hotline is always staffed?\" data-title-open=\"\">How do you ensure that your telephone hotline is always staffed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We have a work plan in place and practice calculated overstaffing. Stand-ins are also available on-call.<\/p>\n<p>Two redundant separate telephone systems additionally secure technical availability.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-216jj9-d65f0a68fdee25fdab56b17bd1220adf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Which cases are the most difficult for you?\" data-title-open=\"\">Which cases are the most difficult for you?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Counseling can be difficult if clients do not contact us of their own volition or if clients do not realize their problem.<\/p>\n<p>Although we are fully capable of dealing with suicidal cases due to our many years of experience, tested processes and close cooperation, cases such as these are very challenging for our counselors.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1wuqql-d2aa0f18d1c0c0d23eb066be02ed5ee9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"What is the maximum duration of a consultation?\" data-title-open=\"\">What is the maximum duration of a consultation?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Durations can vary. A consultation can take 30 minutes, but we may also accompany clients who are in difficult living situations over several months.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-b65b6d55ee25f527a45b4982dde7b92f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Do you have a systematic complaints management process? If yes, can you describe it?\" data-title-open=\"\">Do you have a systematic complaints management process? If yes, can you describe it?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. Our data privacy officer and quality manager as well as management are informed about every complaint and then manage the<br \/>\nrespective process. A share of less than 0.1% of complaints per case is the target agreement for employees.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-4-2e6017772ab6705ac10be1ee7e7fb1d9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"How do you deal with acute emergencies such as a suicidal person calling in the middle of the night?\" data-title-open=\"\">How do you deal with acute emergencies such as a suicidal person calling in the middle of the night?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our support center is staffed with experienced psychologists 24\/7 on 365 days a year. Proven life-saving processes are in place in case of endangerment.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-3-708919d866dfa00000c4304e61d49eca'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"What can we expect from you if such a case or another event occurs at our location?\" data-title-open=\"\">What can we expect from you if such a case or another event occurs at our location?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Upon request, we will send psychologists and\/or psychotherapists to your location. Our specialists have many years of experience<br \/>\nand further training in emergency psychology, trauma intervention, violence prevention, etc.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-2-649d18d04dd1ad8c017dc23122ce7e1c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"What do you do if you learn that a crime has been committed in a company?\" data-title-open=\"\">What do you do if you learn that a crime has been committed in a company?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Data protection envisages the following exceptions to the professional secrecy:<\/p>\n<ul>\n<li>danger to life and limb (threat of murder and bodily injury, self-endangerment, terrorism)<\/li>\n<\/ul>\n<p>By law, we are not allowed to inform our customer companies in case of theft, fraud, embezzlement, etc. However, our counselors will discuss such matters with our clients and emphasize the importance of reporting this information to the company as we support our clients in taking the next steps.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-1-f8fa5553eaf74704f5f6589985d39cc7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"How do you document your work?\" data-title-open=\"\">How do you document your work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Every customer receives an anonymous half-year and\/or annual report. The number of cases, utilized services and reported topics (divided into work-related and private) are listed. The report contains in-depth analyses, benchmark comparisons and suggestions for measures if necessary.<\/p>\n<p>The reports are anonymized so that callers cannot be identified. Reports are only created for companies with more than 100 employees in order to protect the caller\u2019s identity.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1vmuhp-8be40df834a6a2385fab34b369c588f3\">\n.avia-section.av-1vmuhp-8be40df834a6a2385fab34b369c588f3{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-1vmuhp-8be40df834a6a2385fab34b369c588f3 main_color avia-section-large avia-no-border-styling  avia-builder-el-24  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-1eqab9-5cd05c7460e9995cf9ba36b07301ce52 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-1eqab9-5cd05c7460e9995cf9ba36b07301ce52 av_one_full  avia-builder-el-25  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f\">\n#top .av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwtzk3-0fd829729bc6616044ccc917d96bc08f av-special-heading-h2 blockquote modern-quote  avia-builder-el-26  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Counselor qualification<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-12-7eabadea8fed8944695f2b3cbd4bc541\">\n#top .togglecontainer.av-jvx8czm0-12-7eabadea8fed8944695f2b3cbd4bc541 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-12-7eabadea8fed8944695f2b3cbd4bc541 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-12-7eabadea8fed8944695f2b3cbd4bc541 av-minimal-toggle  avia-builder-el-27  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-1sdsr9-3299d28056fddca30be9a42fab19e5a7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-21' data-fake-id='#toggle-id-21' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21' data-slide-speed=\"200\" data-title=\"What are the minimum requirements for your counselors?\" data-title-open=\"\">What are the minimum requirements for your counselors?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' aria-labelledby='toggle-toggle-id-21' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Psychologists:<\/strong><\/p>\n<ul>\n<li>Psychology degree<\/li>\n<li>Multiple years of professional experience<\/li>\n<li>Further training in psychotherapy or psychological counseling<\/li>\n<\/ul>\n<p><strong>Lawyers Germany:<\/strong><\/p>\n<ul>\n<li>Admission to the bar at the local bar association<\/li>\n<li>Specialized lawyer title in labor law, tenancy law, matrimonial and family law, etc. according to the German Legal Services Act from 07\/01\/2008<\/li>\n<\/ul>\n<p><strong>Lawyers Switzerland:<\/strong><\/p>\n<ul>\n<li>Law degree<\/li>\n<li>Completed further training in various legal fields<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1k8p25-5cae3f8ef4397e7418846403a337d7ef'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-22' data-fake-id='#toggle-id-22' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-22' data-slide-speed=\"200\" data-title=\"Do you also work with freelancers? If yes, how do you ensure their quality?\" data-title-open=\"\">Do you also work with freelancers? If yes, how do you ensure their quality?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' aria-labelledby='toggle-toggle-id-22' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, we work with psychotherapists in our nationwide networks.<\/p>\n<p>Psychological psychotherapists (Germany) and psychotherapists (Switzerland) have to meet the following criteria:<\/p>\n<ul>\n<li>Mandatory membership in professional association<\/li>\n<li>Practice license<\/li>\n<li>Obligatory supervision<\/li>\n<li>Compliance with our quality standards<\/li>\n<li>Quality control through anonymous client evaluation<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1h56ed-d991b7895298cdce5f1c536e0f7fab7d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-23' data-fake-id='#toggle-id-23' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-23' data-slide-speed=\"200\" data-title=\"Which measures for quality assurance are in place?\" data-title-open=\"\">Which measures for quality assurance are in place?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' aria-labelledby='toggle-toggle-id-23' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We are certified in quality management according to ISO9001 and are under continuous internal and external audit.<\/p>\n<p>Our quality manager ensures strict compliance with our high quality standards.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-19rehx-c992530e6edb2fcaa5eb6e3448f742ae'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-24' data-fake-id='#toggle-id-24' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-24' data-slide-speed=\"200\" data-title=\"Which measures for further training of your employees are in place?\" data-title-open=\"\">Which measures for further training of your employees are in place?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-24' aria-labelledby='toggle-toggle-id-24' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our further training concept includes 6-8 internal further training sessions per year. Additionally, each employee has access to an annual budget for external further training.<\/p>\n<p>Our employees in the support center are also obligated to participate in internal and external supervision.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2uewd-0b2eb2672bb0b44831175d3fcb4d5ef9\">\n.avia-section.av-2uewd-0b2eb2672bb0b44831175d3fcb4d5ef9{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_7'  class='avia-section av-2uewd-0b2eb2672bb0b44831175d3fcb4d5ef9 main_color avia-section-large avia-no-border-styling  avia-builder-el-28  el_after_av_section  avia-builder-el-last  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6147'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-mge0t-1f169033703b5cc57f471ae368046168 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mge0t-1f169033703b5cc57f471ae368046168\">\n.avia_transform .flex_column.av-mge0t-1f169033703b5cc57f471ae368046168{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-mge0t-1f169033703b5cc57f471ae368046168 av_one_half  avia-builder-el-29  el_before_av_one_half  avia-builder-el-first  ctm-break-point first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xpxk5-06b490e91f08bf7844a8391ab502c8a3\">\n.avia-image-container.av-xpxk5-06b490e91f08bf7844a8391ab502c8a3 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-xpxk5-06b490e91f08bf7844a8391ab502c8a3 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-xpxk5-06b490e91f08bf7844a8391ab502c8a3 av-styling- avia-align-center  avia-builder-el-30  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6961 avia-img-lazy-loading-not-6961 avia_image ' src=\"\/wp-content\/uploads\/2025\/03\/Group-1-copy-1.webp\" alt='' title='Group-1-copy-1'  height=\"1110\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2025\/03\/Group-1-copy-1.webp 1280w, \/wp-content\/uploads\/2025\/03\/Group-1-copy-1-300x260.webp 300w, \/wp-content\/uploads\/2025\/03\/Group-1-copy-1-1030x893.webp 1030w, \/wp-content\/uploads\/2025\/03\/Group-1-copy-1-768x666.webp 768w, \/wp-content\/uploads\/2025\/03\/Group-1-copy-1-705x611.webp 705w, \/wp-content\/uploads\/2025\/03\/Group-1-copy-1-450x390.webp 450w, \/wp-content\/uploads\/2025\/03\/Group-1-copy-1-600x520.webp 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-6ujxx-8fb90d7f0587d08e059a8d384c09b7f3 av_one_half  avia-builder-el-31  el_after_av_one_half  avia-builder-el-last  ctm-break-point ctm-order-two flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973\">\n#top .av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwuhsa-18cb4a9813874600a3f2f3f86a51d973 av-special-heading-h2 blockquote modern-quote  avia-builder-el-32  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Cooperation outlook<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-2-c5185d060ab6815a62574a185b1dcfad\">\n#top .togglecontainer.av-jvx8czm0-2-c5185d060ab6815a62574a185b1dcfad p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-2-c5185d060ab6815a62574a185b1dcfad p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-2-c5185d060ab6815a62574a185b1dcfad av-minimal-toggle  avia-builder-el-33  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-2b2wt-969380051df242ea13456bdb49ad1ccf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-25' data-fake-id='#toggle-id-25' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-25' data-slide-speed=\"200\" data-title=\"Will we have key account managers if we decide to work together?\" data-title-open=\"\">Will we have key account managers if we decide to work together?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-25' aria-labelledby='toggle-toggle-id-25' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. Our key account managers are experienced business economists. Your personal account manager will be available to you for all administrative matters.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1q851-ed760c0236c9894f73600d53140a7cf1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-26' data-fake-id='#toggle-id-26' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-26' data-slide-speed=\"200\" data-title=\"Can we visit you in order to get an impression of your work?\" data-title-open=\"\">Can we visit you in order to get an impression of your work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-26' aria-labelledby='toggle-toggle-id-26' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, of course. We would be happy to meet with you in person.<\/p>\n<p>However, we want to point out that access to the support center is prohibited due to data protection stipulations.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-a35h1-55b3d04119b333b91a570b4bd04bccb8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-27' data-fake-id='#toggle-id-27' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-27' data-slide-speed=\"200\" data-title=\"We are presently aware of two persons within the company who are struggling with very personal problems. Can they try out your services so that we can get an impression of how it all works?\" data-title-open=\"\">We are presently aware of two persons within the company who are struggling with very personal problems. Can they try out your services so that we can get an impression of how it all works?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-27' aria-labelledby='toggle-toggle-id-27' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. We will include the cases in the contract upon contract conclusion or invoice them according to expenditure if a contract is not concluded.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6147","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Lyra Italy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lyrawellbeing.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Lyra Italy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lyrawellbeing.it\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Lyra Italy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T09:26:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lyrawellbeing.it\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/lyrawellbeing.it\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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