Support for managers / HR / Staff association (Managerial Consultancy)
The Employee Assistance Program EAP also serves the supervisors and human resources staff as a sparring partner in complicated management situations, organizational changes, conflicts or in the handling of difficult events such as sexual harassment, bullying, violence, serious accidents, crises, disaster.
Although the employee as a rule turns to Lyra on his own initiative, it is possible that supervisors, HR managers or team leaders refer an employee to Lyra – as an effective and well-meaning measure to reinstate the performance ability of an employee.
There are three different types of referral:
(i) Self-referral – the most common.
(ii) Informal referral by a supervisor or HR – these encourage employees to use the Lyra EAP, but the performance of the employee, however, is not in question.
(iii) Formal referral – Supervisors recommend
The decision to make contact with Lyra ultimately remains with the employee, however. The decision is always voluntary. In a formal referral, where performance is the problem, the party making the referral only receives as feedback the information whether the employee has contacted Lyra or not.
2.1.2. Personal counseling sessions (Face-to-face Counseling)
In case of more complex emotional problems, the callers have the possibility to arrange for personal counseling sessions in the form of a clarifying, solution seeking, crisis counseling and/or short-term therapy (up to a maximum of 8 sessions). These take place with licensed psychotherapists nearby the workplace. If desired, these sessions can also be conducted on the telephone.
Qualifications of the Lyra Advisor Network
- In Italy, Lyra has its own network of psychologists who meet strict selection criteria. Their qualifications include a recognized diploma in psychology and psychotherapy, many years of practical experience and membership in an Italian professional association. They are authorized to treat mental disorders according to the Italian Law on Psychological Professions.
- The Lyra advisors have experience in different disciplines and can provide help with issues in areas such as relationships, alcohol or drug addiction, grief, debts or trauma.
- All advisors must organize their own supervision pursuant to the requirements of the professional associations and must have liability insurance. They work in their own practice rooms, which are inspected by Lyra before they are accepted into the network.
2.1.3 Usage statistics and reports
Lyra provides your company annually after each contract period with the following information in Excel format:
- The number of employees and immediate family members that have contacted Lyra
- The nature of the services used
- The topics of the enquiries, divided into private and work-related topics
